Jacket Justine

BOUTET has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to customerservice@boutet-official.com

The Product(s) must be returned to:

BOUTET
500 hill house
17, highgate hill
N19 5FG
United Kingdom

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

BOUTET cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

If the complete order is returned the refund will include standard delivery costs from BOUTET to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. BOUTET shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days by bank transfer into the account used with the credit card bearing the Customer’s name.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

Our regular online return and exchange policy as described above applies during sale periods.

BOUTET offers free standard delivery on orders above 450 €. Please note that free shipping will be applied to your order at checkout.

As most of our items are produced to order for ecological reasons, our delivery time is usually 7-15 days. We will keep you inform if any delay might occur.

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times

If you have a specific demand for delivery please email our customer service customerservice@boutet-official.com